- Q: How do I know everything you sell is Fair Trade?
- Q: How do I contact you if I have a query or problem?
- Q: Are my card details safe and secure in your hands?
- Q: What will you do with my personal information?
- Q: When will my goods be delivered?
- Q: How do I return goods that are damaged/faulty or not wanted?
- Q: Can I get my products gift-wrapped?
- Q: Will my furniture be installed in my house?
- Q: Can my order be sent to an address other than my home?
- Q: Where are your products from?
- Q: I have not received all the items I ordered, what do I do?
How do I know everything you sell is Fair Trade?
We adhere to very strict fair trade guidelines when sourcing all of our products and have a very strong ethical policy. The majority of our suppliers are members of BAFTS (The British Association of Fair Trade Shops), who have stringent criteria which must be met. For any other supplier/importer who hasn’t yet been accredited by one of the well recognised ethical governing bodies available, we ensure that an extensive review of their buying policies is undertaken before we start to trade with them.
How do I contact you if I have a query or problem?
If you need further help or advice please call 01872 888538 or email us on sales@uneeka.com.
Are my card details safe and secure in your hands?
Yes, we use secure HSBC ePayments which ensures we have the latest technology in fraud protection. Your card details are not even divulged to us.
What will you do with my personal information?
We are registered with the Information Commissioners Office (registration number Z1203763) and must conform to many regulations regarding the data protection act 1998. We will not pass your information onto any 3rd parties (except where we are legally obliged to do so). Your information will be used to process your transaction and provide you with excellent customer service. If you have indicated that you wish to be on our mailing list we will hold the relevant information we need to keep you up-to-date with our activities and promotions. Terms & conditions
When will my goods be delivered?
Goods (except furniture) will usually be delivered by Royal Mail within 1-3 working days (please allow up to 7 working days). You may need to sign for your goods; in the case that you are not at home a card will be left explaining how to re-arrange delivery or how to collect from your local depot. Delivery of furniture will be for a specific day on which you will need to be available at your chosen delivery address.Delivery policy
How do I return goods that are damaged/faulty or not wanted?
A returns form will be sent with your goods, you will need to complete and return this along with your unwanted or damaged items. If your goods are damaged or faulty we will pay for the return of your goods. Returns policy
Can I get my products gift-wrapped?
Yes for £2.95 per item your products will be delivered gift wrapped to your chosen delivery address, with a card and your message. No prices will be displayed on the delivery/packing slip. Please indicate your choice of colour when ordering.
Will my furniture be installed in my house?
Only if you select our installation service. Otherwise it will be dropped as close as possible to your door. You will have to move the items and packaging yourself. Delivery services
Can my order be sent to an address other than my home?
Yes, you can specify any address in the UK for your parcel to be delivered.
Where are your products from?
The majority of our products are sourced from developing countries such as, India, Chile, Nepal, Indonesia and Vietnam. Within these countries our Fair Trade policies ensure a better way of life for the artisans and producers than is otherwise the norm. Additional design led products are sourced from Europe.
How much does delivery cost?
Furniture
Standard Delivery Mon – Fri £0
Before 10:30am Mon – Fri £15
Before 09:00 Mon – Fri £20
Saturday Delivery £25
All other products
Mon – Sat £0
Next Day Delivery (placed before 11am) £5
Further Information
Furniture deliveries need to be booked with UK Mail before 11:00 for next day delivery.
I have not received all the items I ordered, what do I do?
Please check carefully your packing slip as multiple items may sometimes arrive in more than one package. If not all the items listed on your packing slip are enclosed please notify us within 48 hours of any discrepancies. You can contact us by telephone on 01872 888 538.
